FAQ
FAQ
Question
Do you offer free samples?
2011-12-12 12:15:59
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Yes, we are pleased to provide free samples (usually 50 - 100 pieces) for you to evaluate the quality of our blister packaging. However, the shipping cost needs to be covered by the customer. We can also negotiate this part separately according to specific situations.
Question
What is the minimum order quantity (MOQ)?
2011-12-12 12:15:59
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The MOQ varies depending on different products. Generally, it starts from 100 units. For special or customized products, the MOQ may be adjusted accordingly. You can contact us with your specific requirements, and we will provide you with the most accurate information.
Question
What payment methods do you accept?
2011-12-12 12:15:59
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We accept various payment methods for your convenience. Mainly, we accept T/T (bank transfer), L/C (Letter of Credit), and for small orders, PayPal is also available. This gives you flexibility in choosing the most suitable payment method for your business.
Question
How long is the production lead time?
2011-12-12 12:15:59
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For standard products, the production lead time is generally 2 - 4 weeks. For customized products, it usually takes 6 - 8 weeks after the sample is approved. The specific time may be affected by factors such as order quantity and production complexity. Please rest assured that we will always keep you informed of the production progress.
Question
Do you support shipping insurance and freight options?
2011-12-12 12:15:59
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Absolutely. We offer multiple shipping methods including sea, air, and courier shipping to meet your different needs. In addition, we can also arrange optional full insurance coverage to ensure the safety of your goods during transportation.
Question
What certifications does your company hold?
2011-12-12 12:15:59
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Our company holds a series of international certifications, such as ISO 9001 for quality management system, ISO 14001 for environmental management system, and relevant food - contact safety certifications like FDA (for food - related packaging). These certifications prove our commitment to quality and compliance with international standards.
Question
Can you provide MSDS and COA for your products?
2011-12-12 12:15:59
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Yes, for every batch of products, we can provide complete technical documentation, including Material Safety Data Sheet (MSDS) and Certificate of Analysis (COA). This ensures that you have all the necessary information about our products for your business operations and compliance requirements.
Question
What is your warranty or return policy?
2011-12-12 12:15:59
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We have a comprehensive warranty policy. If there are quality problems with our products within the warranty period, we will provide replacement or repair services free of charge. For returns, please contact us within [X] days after receiving the goods. After our inspection and confirmation of the problem, we will handle the return process according to the specific situation.
Question
How can I visit your factory?
2011-12-12 12:15:59
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We warmly welcome you to visit our factory. Please contact our sales team in advance to make an appointment. We will arrange the visit itinerary according to your schedule, including transportation pick - up (if possible), factory tour guidance, and product demonstration. We look forward to showing you our advanced production facilities and strict quality control processes.
Question
Can I get a customized consultation for my product needs?
2011-12-12 12:15:59
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Certainly. Our professional team has rich experience in customized blister packaging solutions. Whether it's about material selection, design optimization, or cost - effectiveness improvement, you can contact us with your specific product needs. We will provide you with in - depth consultation and tailor - made solutions to meet your unique requirements.
Let's Talk.
Get the latest product information of the company
CONTACT US
Add: No. 3 Shengyi Road, Yiqiao Industrial Zone, Yuhang Street, Yuhang District, Hangzhou City, Zhejiang Province
Contact: Mr. Wei
Phone: +86-571-88739165
Fax: 0571-88739165
Mobile phone: +86-18158108858 / +86-13588409118
E-mail： hzshenheng@163.com
